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Welcome to Dokanah.net (“Website”, “Platform”, “we”, “us”, or “our”). By accessing or using our Website and services, you (“you”, “your”, “user”, or “customer”) agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.
1. Eligibility
By using this site, you confirm that you are at least 18 years old or using the platform under the supervision of a parent or legal guardian.
2. User Accounts
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
3. Product Listings & Vendor Responsibility
Dokanah.net provides a marketplace for independent vendors to sell their products. Each vendor is responsible for the accuracy of their listings, prices, availability, and shipping timelines. We do not guarantee the quality, legality, or authenticity of the products listed by vendors.
4. Order Processing & Payments
Orders placed on Dokanah are binding upon confirmation of payment. Payment is securely processed through integrated third-party payment gateways. Dokanah may charge a commission or service fee per transaction as disclosed during vendor onboarding.
5. Shipping & Delivery
Vendors are responsible for shipping their products within the agreed timeframe. Delivery times may vary depending on the vendor and your location. Dokanah is not liable for any delays, lost items, or damages during shipping.
6. Returns & Refunds
Return and refund policies vary per vendor. Customers are encouraged to check the vendor’s return policy before purchase. Dokanah may intervene in disputes but is not obligated to issue refunds unless fraud or platform misuse is proven.
7. Prohibited Use
You may not:
Violate any applicable laws or regulations
Post false, misleading, or inappropriate content
Use the platform for any unauthorized commercial purposes
Interfere with the site’s operation or attempt to breach its security
8. Intellectual Property
All content on Dokanah.net including text, graphics, logos, images, and software is the property of Dokanah or its licensors. You may not reproduce or use this content without prior written consent.
9. Limitation of Liability
Dokanah is not liable for:
Any direct, indirect, or incidental damages arising from your use of the platform
Vendor errors, delayed shipments, or product defects
Temporary service interruptions or technical errors
10. Termination
We reserve the right to suspend or terminate your access if you violate these Terms & Conditions or for any reason deemed necessary to protect the platform and its users.
11. Changes to Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the platform implies acceptance of the revised terms.
12. Contact Us
For any questions or concerns, please contact us at:
📧 support@dokanah.net