FAQ’s

No, you can shop as a guest. But if you create an account, you’ll enjoy a smoother checkout and get updates on new drops and offers.

Click on the Person Icon in the top right corner of our homepage, enter your email, and you’ll receive a verification code instantly to access your account.

• Cairo, Giza & Alexandria: 2–5 business days
• Other Governorates: 4–7 business days
• Same-Day Delivery: Selected Cairo & Giza areas (order before 1 PM)
• International Orders: 7–10 business days

• Cairo & Giza: From 69 EGP
• Alex & Matrouh: From 74 EGP
• Other Governorates: From 79 EGP
• Free shipping: Orders above 1499 EGP (limited offer)

You’ll receive an email with a tracking link once your order ships. You can also track your order by contacting our support team via email or WhatsApp.

• Returns accepted within 14 days of delivery
• Items must be unworn, unwashed, undamaged, and with original tags
• Refunds take 5–15 working days depending on your bank
• Online orders cannot be returned in-store

Contact our customer support with your order number, item details, and reason for return. We’ll guide you through the process.

• Email: support@dokanah.com
• Website: www.dokanah.net
• WhatsApp: +20 10 XXX XXXX
• Working Hours: Sunday–Thursday, 10 AM – 6 PM (excluding official holidays)